Last Updated: April 10, 2025

At Burns Glass, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (www.burnsglass.com), make a purchase, request a custom design, or interact with us. By using our website, you agree to the practices outlined in this policy. If you have any questions, please contact us at support@burnsglass.com.

1. Information We Collect

We collect information to provide you with a better shopping experience, process your orders, and improve our services. The types of information we collect include:

1.1 Personal Information

  • What We Collect: When you make a purchase, request a custom design quote, or contact us, we may collect personal information such as:
    • Name
    • Email address
    • Phone number
    • Shipping and billing address
    • Payment information (e.g., credit card details, processed securely through our payment provider)
  • How We Collect It: You provide this information directly when you place an order, fill out a contact form, or communicate with us via email or phone.

1.2 Non-Personal Information

  • What We Collect: We may collect non-personal information about your visit, including:
    • IP address
    • Browser type and version
    • Device type
    • Pages visited on our site
    • Time and date of your visit
    • Referring website (if applicable)
  • How We Collect It: This information is collected automatically through cookies, web beacons, and other tracking technologies (see Section 4: Cookies and Tracking Technologies).

1.3 Information from Third Parties

  • We may receive information about you from third parties, such as our payment processors, shipping partners, or analytics providers, to help process your orders and improve our website.

2. How We Use Your Information

We use your information to provide, improve, and personalize our services. Specifically, we use your data to:

  • Process Orders: Fulfill your purchases, including processing payments, shipping products (e.g., glassware), and sending order confirmations.
  • Custom Designs: Communicate with you about custom glassware requests, including providing quotes, discussing designs, and confirming production details.
  • Customer Support: Respond to your inquiries, provide support, and handle returns or exchanges (see our Return Policy).
  • Marketing and Promotions: Send you promotional emails, newsletters, or updates about new products, seasonal promotions (e.g., Cinco de Mayo specials), and events like the Bar & Restaurant Expo. You can opt out of marketing emails at any time (see Section 6: Your Rights and Choices).
  • Website Improvement: Analyze how you use our website to enhance its functionality, improve user experience, and optimize our product offerings.
  • Legal Compliance: Comply with legal obligations, such as tax reporting, fraud prevention, and responding to legal requests.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We share your information with trusted third-party service providers who help us operate our business, such as:
    • Payment processors (e.g., Stripe, PayPal) to process your payments securely.
    • Shipping companies (e.g., USPS, FedEx) to deliver your orders.
    • Email marketing platforms (e.g., Mailchimp) to send promotional emails.
    • Analytics providers (e.g., Google Analytics) to track website performance.
    • These providers are contractually obligated to protect your data and use it only for the services they provide to us.
  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Burns Glass, our customers, or the public.
  • Business Transfers: If Burns Glass is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience, analyze site performance, and deliver personalized content.

4.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function, such as maintaining your shopping cart and enabling secure checkout.
  • Analytics Cookies: Help us understand how visitors use our site (e.g., which pages are most popular) through tools like Google Analytics.
  • Marketing Cookies: Allow us to show you relevant ads and track the effectiveness of our marketing campaigns.

4.3 Managing Cookies

You can manage your cookie preferences through your browser settings or by opting out during your first visit to our site via our cookie consent popup. Note that disabling cookies may affect the functionality of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

  • Secure Sockets Layer (SSL) encryption for all data transmitted on our website.
  • Secure storage of payment information through trusted payment processors (we do not store your credit card details directly).
  • Regular security audits and updates to our systems.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information, depending on your location and applicable laws:

6.1 Access and Correction

You may request access to the personal data we hold about you or ask us to correct any inaccurate information. Contact us at support@burnsglass.com to make a request.

6.2 Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us at support@burnsglass.com. You may still receive transactional emails (e.g., order confirmations).

6.3 Data Deletion

You can request that we delete your personal data, subject to legal or contractual obligations (e.g., retaining order information for tax purposes). Contact us at support@burnsglass.com to make a request.

6.4 GDPR and CCPA Rights

  • GDPR (EU Residents): If you’re in the European Union, you have the right to access, rectify, delete, or restrict the processing of your data, as well as the right to data portability and to object to processing.
  • CCPA (California Residents): If you’re a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your data (note: we do not sell your data).

7. Third-Party Links

Our website may contain links to third-party websites, such as our payment processors or social media platforms (e.g., Instagram). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing your information.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us at support@burnsglass.com, and we will take steps to delete it.

9. International Data Transfers

Burns Glass is based in the United States, and your information will be processed and stored in the U.S. If you’re located outside the U.S., your data may be transferred to the U.S., where privacy laws may differ. By using our website, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: support@burnsglass.com
  • Phone: 1-253-617-4500
  • Address: 2909 S. Wilkeson Street Tacoma, WA 98409
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

We aim to respond to all inquiries within 24-48 hours.